We have made changes to the way that our special collection service is provided. Our service is now chargeable, but we have made it easy for you to make bookings online and select your own collection day.
A charge of £35 applies for a collection of up to 5 items. You can book as many collections as you like in a year and we have increased the range of items that you can ask us to remove.
You can see the full terms and conditions of our new service in the tab at the top of this page. We recommend that you read them before making your booking.
Book a Special Collection for bulky items
Collections take place Monday to Friday. You can select your own collection day; up to 8 weeks in advance.
If you are a landlord , you can now use our collection service to dispose of items when a tenant is moving out of a property.
If you are in receipt of Council Tax Support or Housing Benefit you will be entitled to one free collection per year (April to March). Any further collections will be chargeable at the full rate of £35. This free collection should be automatically applied when you make your booking. For the discount to be applied for other benefits you may need to contact us by telephone. Eligible benefits include Income related Job Seekers Allowance, Pension Credit (Guaranteed Rate) and Income Support.
If you experience any problems, please contact our customer service team on 020 8937 5050.