Mission statement
- “We will provide the best possible housing management services” We will involve all sections of the community and develop ways to attract groups that are traditionally under-represented, such as (young single people & families; disabled people and people from black and minority ethnic communities)
- We will give our courteous attention and be helpful We will deal with all complaints speedily and politely
- We will acknowledge receipt of all complaints within 10 working days
- We will answer telephone calls within 5 rings
- We will seek to improve the quality of life for
- tenants and residents in their homes and on the estate
- We will consult with you on all matters of interest to you
- We will listen to your views and implement them where appropriate”
