Procedure for Issuing fob keys
The following list of people will be entitled to own a fob key:
NB: "Family" is a permanent member of the household. A fob will not be issued to any person who is not a member of the household (Tenant means a secure tenant/leaseholder or those on a fixed term tenancy).
A fob will only be issued free of charge for the following reasons:
A fob key will be issued with payment when:
A fee of £10.00 is payable for a key fob
The Co-op reserves the right to refuse the issue of a fob if a valid reason is not given
Lost, broken or stolen fob keys must be deleted as soon as possible. All information must be recorded within the fob audit folder.
Lost fobs must be decoded immediately or within 24 hours.
When a new fob is issued, a receipt must be given to the person receiving the fob and the fob must be signed for whether or not a payment is required and details must be held on file for the Co-op records.
Fob keys must only be issued to the tenant/resident/contractor with a valid ID, preferably photo identification and a copy should be held on file.
A fob key is the holder’s responsibility.