There are lots of ways to get involved with us and help improve our services.
KSHC- TMO is an organisation set up by tenants and/ leaseholders to manage the estate.
The TMO has its own legal contract with the Council, known as the management agreement. This agreement outlines what services the TMO is responsible for and what services the council is responsible for. The services provided by TMOs are mainly funded by the management fees paid by the Council under the management agreement.
If you are a Co-op resident there are a lot of opportunities to get involved with us. These include becoming a board member, attending focus groups, scrutinising our services and taking part in online surveys. As well as ensuring that we are providing the highest standards of service, being involved is an excellent way of gaining new skills and meeting new people.
Standards for involving residents
We aim to give residents the chance to have a say in decisions that affect their homes and environment.
Our approach is to:
Our service standards: